Empowering the brand and customer relationship
post- sale
Engage customers through scannable products, providing access to better care instructions, repair, and recycling information. Keep your products lasting longer and away from waste.
Discover more
Over 61% of customers are seeking a simple way to care for, repair or resell the items they own.
Researched conducted by MĀDI
unlock the potential of post-purchase
MĀDI offers an opportunity for engagement post-sale.
Go beyond transactional relationships. MĀDI empowers you to form more meaningful connections to your customers through the products they purchase.
Your product’s provenance.
Comprehensive care instructions.
Repairs. Resell. Recycling.
All accessible with a tap.
testimonial
“Thanks to MADI’s personalized digital ID, all the information and additional services is immediately accessible. This has enabled us to really connect with our customers and better understand their needs!”
Le Makanerie entrusts MĀDI to highlight the craft of their products and help their customers extend the life of their purchases.
engagement throughout the entire product lifecycle.
Tell the story of your product.
Empower your customer to write its future.
MĀDI allows brands with proud value chains to communicate this to their customers before and after point of sale, increasing the perceived value of the product. MĀDI’s post-purchase experience enables customers to take the story further with repair, resell, and recycle options.
from 100+ reviews
Trace products through to end-of-life to comply with Extended Producer Responsibility.
digital id
Every product, like every customer, is unique. MĀDI’s digital ID makes it easy to treat both like individuals.
Digital IDs are like unique serial codes linked to individual products, allowing brands to follow the full lifecycle of their products. Consumers can scan a QR code related to that individual unit and access various options, from the story behind the product, repair access, care information, recycling points and more! This creates new possibilities for enhancing the customer experience.
from 100+ reviews
Benefits
Consumer Usage Insights
Understand how your customers use your products and after-use, to plan future collections and prioritise marketing initiatives.
Integrates with Your Product Systems
MĀDI integrates supports many Product Lifecycle Management (PLM) systems to ensure ease of use your product data.
Prepare for Digital Product Passport
Start integrating your garments with Digital Product Passports now, to prepare for the legislation required for all garments sold in the EU.
Better Care Guidance
With our own detailed care instructions, specific to fabric & garment type, your customers can better prolong the life of their garments.
Connect Products to Circular Partners
Our digital IDs come fully connected to repair and recycling partners to avoid products going to waste.
Customer Post-Sale Channel
Engage with your customers after they've bought your products, providing them new experiences.
Partner Integrations
…and more coming online soon!
Turn every product into an engaging customer touchpoint with MĀDI.
Contact us for a demo
